Terms and Conditions for Gardeners Cranham
These Terms and Conditions set out the basis on which our gardening services are supplied in Cranham and the surrounding area. By making a booking, you agree to the terms below, which are designed to create a clear, fair, and practical arrangement for both the client and the gardening contractor. They apply to regular maintenance, one-off visits, clearance work, planting, pruning, lawn care, and other agreed domestic or commercial gardening services. These terms should be read carefully before confirming any work, as they explain how bookings are made, how payments are handled, when cancellations may apply, what liability is accepted, and how waste is managed in accordance with UK requirements.
Gardeners Cranham aims to provide a professional and reliable service, but all work is subject to site conditions, weather, access, and the information provided at the time of booking. Where necessary, the scope of work may be adjusted to reflect practical limitations or safety concerns. If a requested service falls outside the agreed terms, a separate arrangement may be required. References to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the client receiving the gardening service.
By engaging our Cranham gardeners, you confirm that you have authority to request the work on the property and that the area is safe, accessible, and suitable for the planned activity. You also confirm that any information given about utilities, hazards, pets, fragile items, or restricted access is accurate and up to date. If anything changes before the appointment, you should notify us promptly so the service can be delivered safely and efficiently.
Booking Process
All bookings are accepted subject to availability and confirmation. A booking request may be made by phone, email, or any other method we make available from time to time. However, a request does not become a firm booking until it has been confirmed by us. Confirmation may include details such as the service type, estimated duration, date or time window, pricing basis, and any special conditions that apply to the job. For larger projects, a site visit, photographs, or additional information may be required before we can finalise the booking for gardeners Cranham services.
We may ask for information about the garden or outdoor area so that we can assess the likely work involved. This can include lawn size, hedge height, access restrictions, waste volume, parking limitations, or the presence of overgrown vegetation. Any estimate or quotation given before the work starts is based on the information available at that time. If the actual condition differs materially from the description provided, we reserve the right to revise the price, amend the timing, or decline to proceed if the work would be unsafe, impractical, or outside the agreed scope.
Where a visit is scheduled for a specific time, we will aim to arrive within the agreed period, but timings may vary due to traffic, weather, or operational issues. A realistic arrival window may be provided instead of a precise time. If access is unavailable when our team arrives, or if the site cannot be worked on for reasons beyond our control, the visit may still be charged in part or in full, depending on the circumstances and any costs already incurred. Repeated failed access may result in refusal of future bookings.
Payments and Pricing
Pricing for gardening services in Cranham may be based on hourly rates, fixed quotations, minimum charges, or a combination of these methods depending on the nature of the task. Any price confirmed in writing remains valid only for the stated work and period. Additional work requested on the day, or any material change to the original instructions, may result in an updated charge. If we discover that the work requires extra labour, specialist equipment, or additional waste removal beyond what was reasonably anticipated, we may provide a revised estimate before continuing.
Invoices are payable in full by the due date shown on the invoice or as otherwise agreed in writing. We may require payment in advance for certain services, particularly for larger jobs, repeat appointments, or where materials must be purchased before the work starts. If payment is not made on time, we may charge reasonable late payment costs, suspend further work, or withdraw agreed booking slots. Until full payment is received, any materials supplied by us remain subject to our rights to the extent permitted by law.
All prices are stated in pounds sterling unless otherwise agreed. Unless explicitly confirmed, quoted amounts may be exclusive of VAT. If VAT applies, it will be shown separately where required. Payment may be accepted by bank transfer, card, or another method notified at the time of booking. Cash payments, if accepted, should be made only in accordance with the instructions given. Any dispute about an invoice must be raised promptly and in good faith, and undisputed sums should still be paid by the due date.
Cancellations, Rescheduling, and Access
We understand that plans can change, and we will usually try to accommodate reasonable alterations to your booking. However, if you wish to cancel or reschedule, you must provide as much notice as possible. For most routine garden maintenance appointments, at least 24 hours’ notice is preferred. For larger projects, bespoke work, or jobs involving ordered materials, a longer notice period may be required. If insufficient notice is given, we may charge a cancellation fee to cover lost time, staff allocation, or any costs already committed.
If the cancellation relates to weather, safety, or other external factors, we will decide whether to proceed, delay, or rearrange the appointment. Some services can still take place in light rain or damp conditions, while others cannot be performed safely in adverse weather. If we cancel for operational reasons, we will try to rearrange the visit at the earliest reasonable opportunity. We do not accept liability for indirect losses caused by weather-related postponements, provided that we have acted reasonably and in accordance with these terms.
Where access is restricted, blocked, or delayed by the client, we may have to shorten the working time or leave the site and charge for the time already booked. Please ensure that gates, paths, and working areas are available, and that any necessary permissions have been obtained before the appointment. If pets, children, or third parties could interfere with safe working conditions, you must take appropriate precautions. Our Cranham gardeners may refuse to start or continue work if the site presents a hazard or if the instructions given would create an unsafe environment.
Liability and Responsibility
We will take reasonable care and skill when carrying out gardening work, but we do not guarantee specific outcomes where results depend on factors outside our control, such as plant health, soil condition, pest activity, irrigation, seasonal variation, or prior maintenance history. Natural materials and living plants can respond unpredictably after pruning, planting, treatment, or transplantation. Accordingly, no warranty is given that every plant will survive or that lawn conditions will remain unchanged after the service, unless a separate written guarantee has been expressly agreed.
Our liability for loss or damage arising from our services is limited to the extent permitted by law. We will not be responsible for indirect, consequential, or special losses, including loss of enjoyment, loss of opportunity, or business interruption, except where such exclusion is not allowed. Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
Before work begins, you should remove or clearly identify fragile objects, hidden cables, concealed pipes, ornaments, valuables, and anything else that may be damaged by normal gardening activity. Although our gardeners will exercise reasonable care, we are not responsible for damage resulting from items left in working areas, pre-existing defects, unstable structures, or inaccurate information supplied by you. If we identify a risk during the job, we may pause the work and seek instructions, or we may decline to proceed where continuing would be unsafe. This applies equally to any instruction concerning a gardener in Cranham working on a property with known hazards.
Waste Removal and Environmental Compliance
Waste generated during gardening work may include grass cuttings, hedge trimmings, branches, soil, leaves, and general green waste. Unless otherwise agreed, we will handle waste in a lawful and environmentally responsible manner. This may involve loading waste for removal, transporting it to an authorised waste facility, composting suitable material, or leaving the waste in agreed areas for the client to dispose of separately. We will not knowingly dispose of waste unlawfully, and we may refuse to handle items that are prohibited, hazardous, or outside the scope of normal garden waste.
Under UK environmental rules, waste must be stored, transported, and transferred appropriately. You agree that any waste we remove on your behalf remains the result of the agreed gardening work and does not include controlled or hazardous substances unless specifically arranged in advance. We may ask you to confirm how waste should be dealt with, especially where clearance work produces unusually large volumes. If you instruct us to leave waste on site, you accept responsibility for its later disposal and any permissions that may be required. Any charge for disposal will be based on the amount, type, and lawful handling requirements of the waste collected.
We may also separate reusable green waste from other garden material where practical and lawful to do so. If waste segregation, loading, or transport is delayed by access problems, unsafe conditions, or the presence of contaminated material, we may either adjust the charge or suspend the waste element of the job. The client remains responsible for declaring any known hazardous material in advance, including treated timber, sharps, chemicals, or animal waste. Where such material is discovered unexpectedly, we may stop work immediately and advise on appropriate next steps under the relevant UK waste regulations.
Additional Terms, Complaints, and Governing Law
Any materials supplied by us, such as compost, plants, bark, fertiliser, or replacement items, remain subject to availability and may be substituted with an equivalent product if the original is unavailable. Where a substitution is necessary, we will try to ensure it is reasonable and suitable for the intended use. If you have a specific preference, you should state it clearly at the time of booking. We are not responsible for delays caused by supplier shortages, transport disruption, or events beyond our control, provided that we take reasonable steps to minimise the impact on the service.
If you are dissatisfied with any aspect of the work, you should notify us as soon as reasonably possible so the matter can be reviewed. We may ask for photographs, a description of the issue, or an opportunity to inspect the work. Any complaint will be considered fairly and in line with the information available. However, dissatisfaction alone does not create a right to refuse payment for work properly completed in accordance with the booking and these terms. Any remedial action, if offered, will be determined on a case-by-case basis.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms may be updated from time to time, and the version in force at the time of your booking will apply unless a later version is agreed in writing.