Gardeners Cranham Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Cranham provides gardening and related services to residential and commercial clients in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, company or organisation that requests or receives services from Gardeners Cranham.

Services means gardening, garden maintenance, landscaping, clearance, or any other related work provided by Gardeners Cranham as agreed with the Client.

Agreement means the contract between Gardeners Cranham and the Client comprising these Terms and Conditions and any written or verbal confirmation of a booking.

Visit means any attendance by Gardeners Cranham at the Client property to perform the Services.

2. Scope of Services

Gardeners Cranham provides a range of outdoor and gardening services, including but not limited to lawn care, planting, pruning, hedge and tree maintenance within permitted limits, garden clearances, soft landscaping and routine garden maintenance.

The precise scope of the Services for each Client will be agreed at the time of booking and confirmed in writing or verbally. Any description, quotation or estimate is based on the information provided by the Client and any site inspection carried out by Gardeners Cranham.

Gardeners Cranham reserves the right to decline work that is outside its capabilities, unsafe, unlawful, or where required permissions or consents are not in place.

3. Booking Process

3.1 Initial enquiry

The Client may request Services by contacting Gardeners Cranham and providing details of the property, the nature of the required work and any relevant access information. Gardeners Cranham may ask for photographs, measurements or other details to enable a preliminary assessment.

3.2 Quotations and estimates

Where appropriate, Gardeners Cranham will provide a quotation or estimate based on the information supplied and, if necessary, a site visit. Quotations are valid for a limited period as specified at the time of issue or, if not stated, for 30 days from the date of issue.

Any quotation or estimate may be revised if the information provided by the Client proves to be incomplete or inaccurate, or if the condition of the garden or site has changed since the quotation was given.

3.3 Acceptance of booking

A booking is considered accepted and an Agreement formed when Gardeners Cranham confirms the booking details and the Client indicates acceptance, whether verbally or in writing, and any required deposit is paid where applicable. Gardeners Cranham may require written confirmation for larger or ongoing projects.

3.4 Scheduling

Gardeners Cranham will agree an approximate date and, where possible, time window for each Visit. All dates and times are subject to weather conditions, access, staff availability and any unforeseen circumstances. Gardeners Cranham will use reasonable efforts to notify the Client of any necessary changes to the schedule.

4. Access and Client Obligations

The Client must ensure that Gardeners Cranham has safe and reasonable access to the property and garden for the duration of each Visit. This includes access to any gates, side entrances, parking areas and, where agreed, power and water supplies.

The Client must inform Gardeners Cranham of any hazards, restrictions, underground services, fragile surfaces, or special requirements that may affect the performance of the Services. Gardeners Cranham is not responsible for damage resulting from hidden or undisclosed risks.

The Client is responsible for supervising any children, pets or third parties present at the property during the Visit and for ensuring that they do not interfere with or endanger the work, equipment or staff.

5. Health, Safety and Weather

Gardeners Cranham operates in accordance with applicable health and safety regulations. Staff may refuse to carry out any activity they consider unsafe or inappropriate under the circumstances.

Adverse weather, such as heavy rain, storms, high winds, snow, ice or extreme temperatures, may prevent certain tasks from being performed safely or to a satisfactory standard. In such cases, Gardeners Cranham may postpone or adjust the Services. The Client will be informed as soon as reasonably practicable and an alternative date or solution will be proposed.

6. Materials, Plants and Equipment

Unless otherwise agreed, Gardeners Cranham will provide all tools and equipment necessary to perform the Services. Any materials, plants or products supplied by Gardeners Cranham remain its property until paid for in full.

Where the Client supplies plants or materials, Gardeners Cranham accepts no responsibility for their quality, suitability or performance. Gardeners Cranham may decline to use materials it considers unsafe or unsuitable.

While Gardeners Cranham will exercise reasonable care in handling plants and materials, it cannot guarantee the future growth, performance or lifespan of any living plants due to environmental conditions, client care and other factors beyond its control.

7. Waste Handling and Environmental Regulations

Gardeners Cranham will comply with applicable UK waste and environmental regulations when handling garden waste and other materials.

Unless included in the quotation, the removal and disposal of garden waste, soil, rubble, or other debris will incur additional charges. These costs will be advised to the Client where relevant and may depend on volume, weight and disposal requirements.

Where possible, Gardeners Cranham may cut, shred or stack green waste within the garden at the Client request to facilitate composting or council collection, provided there is a suitable area to do so.

The Client is responsible for ensuring that any waste left on site for council or third-party collection complies with local rules and is placed in the correct containers or collection areas.

8. Prices, Deposits and Payment Terms

8.1 Pricing

Prices for Services will be provided in advance of the Visit, either as a fixed quotation or as an hourly or daily rate, plus the cost of any materials and waste disposal where applicable. All prices are stated in pounds sterling.

Gardeners Cranham reserves the right to adjust its prices from time to time. Any change will not affect confirmed bookings unless the scope of work changes or additional work is requested.

8.2 Deposits

For larger projects or where significant materials must be purchased, Gardeners Cranham may require a deposit before commencing work. The amount and due date of any deposit will be communicated to the Client at the time of booking.

If the Client cancels a project after a deposit has been paid, Gardeners Cranham may retain all or part of the deposit to cover costs and losses incurred, subject to the cancellation terms set out in these conditions.

8.3 Payment terms

Unless otherwise agreed in writing, payment for Services is due on completion of each Visit or project. For regular maintenance contracts, alternative payment schedules may be agreed.

Accepted payment methods will be communicated to the Client. The Client must ensure that payment is made in full and on time. Gardeners Cranham reserves the right to suspend or cancel future Visits if previous invoices remain unpaid.

8.4 Late payment

If payment is not received by the due date, Gardeners Cranham may charge interest and reasonable administrative costs in accordance with applicable UK law. Continued non-payment may result in legal action to recover the outstanding sums and associated costs.

9. Cancellations, Rescheduling and No-Show

9.1 Client cancellations

The Client may cancel or reschedule a Visit by giving reasonable notice. Unless otherwise specified, Gardeners Cranham requests a minimum of 48 hours notice prior to the scheduled Visit.

Where less than the minimum notice is given, Gardeners Cranham reserves the right to charge a cancellation fee, which may be up to the full amount of the expected charge for that Visit, particularly where staff and resources have already been allocated.

For larger projects and works involving special-order materials, different cancellation terms may apply and will be outlined to the Client at the time of booking.

9.2 Cancellations by Gardeners Cranham

Gardeners Cranham may cancel or reschedule a Visit due to adverse weather, staff illness, equipment failure, safety concerns or other circumstances beyond its reasonable control. In such cases, the Client will be notified as soon as practicable and an alternative date will be offered. Gardeners Cranham will not be liable for any indirect or consequential loss resulting from such changes.

9.3 Missed appointments and no access

If Gardeners Cranham attends the property at the agreed time and is unable to gain access or commence work due to reasons within the Client control, the Visit may be treated as cancelled on short notice and a call-out or cancellation fee may be charged.

10. Variations and Additional Work

Any variation to the agreed scope of Services, including additional tasks requested by the Client on the day of the Visit, may result in additional charges. Gardeners Cranham will use reasonable efforts to agree the cost of any significant additional work before proceeding.

If unforeseen conditions arise that substantially change the nature or duration of the work, Gardeners Cranham may pause the Services and discuss revised terms with the Client.

11. Quality, Complaints and Rectification

Gardeners Cranham aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the work, they should notify Gardeners Cranham as soon as possible, ideally within 48 hours of the Visit.

Where a complaint is justified, Gardeners Cranham may, at its discretion, revisit the property to inspect the issue and, where appropriate, rectify the work or offer a partial refund. Rectification may not be possible where plants or materials have subsequently been altered, moved, neglected or damaged by weather, animals or third parties.

12. Liability and Insurance

Gardeners Cranham holds appropriate insurance for its operations. Details may be provided to the Client on request.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under UK law.

Subject to that, Gardeners Cranham shall not be liable for any indirect, special or consequential losses, loss of profit, loss of enjoyment or loss of opportunity arising out of or in connection with the Services. Its total liability for any claim arising under the Agreement shall not exceed the total amount paid or payable by the Client for the specific Visit or project to which the claim relates.

Gardeners Cranham is not responsible for pre-existing defects, structural issues, hidden services, or damage caused by pests, disease, weather events, or other environmental factors outside its control.

13. Damage to Property

While reasonable care will be taken, minor damage or wear to turf, soil, borders or access routes may be unavoidable when carrying out gardening and landscaping work. Gardeners Cranham will seek to minimise such impact but shall not be liable for normal and expected disturbance consistent with the agreed Services.

Any damage to property that is directly and solely caused by Gardeners Cranham negligence should be reported promptly. Gardeners Cranham may arrange repair, replacement or compensation at its discretion and in line with its insurance cover.

14. Client Property and Security

The Client is responsible for securing valuables, sheds, garages and other property before and after each Visit. Gardeners Cranham will take reasonable care to close gates and access points when leaving, but it is the Client responsibility to check security, particularly where pets or children are present.

15. Intellectual Property

Any designs, plans, schedules, planting schemes or other creative work prepared by Gardeners Cranham remain its intellectual property unless otherwise agreed in writing. The Client may use such materials only for the purpose for which they were supplied and may not reproduce or share them commercially without permission.

16. Data Protection and Privacy

Gardeners Cranham will collect and use personal information about the Client for the purposes of managing bookings, delivering Services, processing payments and handling queries. Personal data will be handled in accordance with applicable UK data protection laws.

Client information will not be sold to third parties. It may be shared with trusted partners or subcontractors where necessary to deliver the Services, or as required by law.

17. Force Majeure

Gardeners Cranham shall not be in breach of the Agreement or liable for delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, accidents, epidemics, regulatory changes or interruptions to utilities.

18. Termination

Either party may terminate an ongoing maintenance arrangement by giving reasonable notice, typically not less than 14 days, unless otherwise agreed. Any amounts due for Services already carried out or costs incurred will remain payable.

Gardeners Cranham may terminate the Agreement immediately where the Client persistently fails to pay on time, breaches these Terms and Conditions, or behaves in an abusive, unsafe or unreasonable manner towards staff.

19. Amendments to Terms and Conditions

Gardeners Cranham may update these Terms and Conditions from time to time to reflect changes in law, business practices or service offerings. The latest version will apply to new bookings from the date it is made available. For ongoing arrangements, reasonable notice of any material changes will be given.

20. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By proceeding with a booking or allowing work to commence, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.